FAQ's
TELL ME MORE ABOUT BLACKBOARD JUNGLE (2014) LTD.
Based, since 1999, in sunny Hawkes Bay, New Zealand, Blackboard Jungle Ltd has established close links with many New Zealand schools and learning centres and has many satisfied international customers in the USA, Japan, Australia, Canada and England.
We at Blackboard Jungle (2014) Ltd are passionate about helping teachers, parents, health professionals and educators bring fun and excitement to learning and life. Our wide range of toys, books, resources and products help to decorate, motivate, educate and celebrate so that learning is interesting and fun for everyone.
With an educational background and a love of teaching and learning, members of the Blackboard Team have valuable insight into what products work well in the classroom to enhance learning.
HOW CAN I CONTACT YOU?
You can contact us in the following ways:
Email: sales@blackboardjungle.co.nz
Phone: 06 877 1300 (National) +64 6 877 1300 (International)
Mail: Blackboard Jungle (2014) Ltd, 7 Donnelly Street, Havelock North 4130
OR visit us instore.
HOW CAN I ORDER PRODUCTS?
You can order 24 hours a day on-line using our secure shopping cart, by email, mail or by phone. If you experience any difficulty with your order contact Blackboard Jungle, by phone or email. Your order is almost always processed within 24 hours so please contact us if it has not arrived within 5 working days.
HOW DO I PAY FOR MY ORDER?
We accept Visa, Mastercard, American Express and Discover via PayPal on our website. New Zealand schools and approved businesses can be invoiced (order numbers or reference to departments needs to be provided). Payment is upon invoice by the 20th of the following month. No statement will be issued. The full Terms and Conditions of Trade are available on-line.
DO YOU SEND ORDERS INTERNATIONALLY?
Yes! We send many orders internationally and have many satisfied customers. Please Contact Us via email or phone with your order. We confirm freight costs with your prior to dispatch of your order. Blackboard Jungle has a rapidly expanding client base in several countries. Distance is no barrier and we will ensure your international order arrives quickly and in a cost-effective manner.
WHAT DELIVERY TIME CAN I EXPECT?
North Island, New Zealand: 1-3 working days.
South Island, New Zealand: 2-4 working days.
WHAT IS THE POSTAGE AND HANDLING OR FREIGHT COSTS?
We endeavour to deliver your order at the most cost effective option for you.
ALL NEW ZEALAND ORDERS OVER $250.00 - FREE POSTAGE
Urban Addresses: North Island - $10.00
South Island - $15.00
Rural Delivery: North Island $15.50
South Island $20.50
CAN MY SCHOOL BE INVOICED?
New Zealand schools, Early Childhood Centres, Health Boards, Learning Centres and approved businesses can be invoiced for payment on the 20th of the following month. It is important that these orders include an order number, department code or reference to teacher/budget area that can be included on the invoice. Blackboard Jungle (2014) Ltd will not be held responsible for any staff breaching their school's purchasing policy.
WHAT IS YOUR RETURNS POLICY?
We offer a 14 day right of return if:
• We are contacted within 48 hours of delivery and
• Goods are returned within 14 days of invoice date in NEW, re-saleable condition and
• Any returns are packaged as delivered and undamaged.
PLEASE NOTE: Copyright permission for books is clearly outlined in each book. Unauthorised copying of any product is illegal and legal action will be taken. Any returned book which shows evidence of use or photocopying will not be accepted for a refund or credit.
HOW DO I HEAR OF NEW PRODUCTS, PROMOTIONS AND SPECIAL DEALS?
Specials, sales and promotional opportunities are promoted on our Website, Social Media and through our email database.